Health & Well-Being Help


Who do I contact if I am ill or injured and unable to come to work?

If you are unable to attend work due to illness or injury, you should notify your supervisor at the earliest opportunity. It is best to speak to your supervisor directly. If you are unable to speak to your supervisor, a voice mail or lastly, an e-mail is usually acceptable. If you leave a voicemail or e-mail for your supervisor you should leave a phone number or e-mail address at which your supervisor can reach you if he / she needs to speak with you. It is also helpful to inform your supervisor of when you expect to be able to return to work


When does Health & Well-being usually contact an employee who is absent from work due to illness or injury?

Health & Well-being staff usually contact employees who have been absent from work for more than 10 working days. There are times when staff may contact an employee prior to 10 days absence. Health & Well-being staff attempt to contact employees by telephone to see how they are, how long they anticipate being absent from work and if, with accommodation, they are able to return to full or modified duties. Health & Well-being will ask employees to provide medical information from their treating physician to support their absence and assist in return to work planning.


I was off work for 15 weeks with a back injury and was only back to work for a day before I got into a car accident. My collective agreement says that I am entitled to sick leave for “periods of up to 15 weeks”. Am I entitled to more paid sick leave now that the doctor says I need time off to recover from the car accident?

Yes. If your employment policy or collective agreement provides sick leave for “periods of up to fifteen (15) weeks during unavoidable absence due to illness or injury” that is not compensable under the Workplace Safety and Insurance Act , the University’s practice is that if you return to work for one full day you become entitled to a new 15 week sick leave for any sickness or injury that is unrelated to the earlier sickness or injury.


I was off work for 15 weeks due to my illness. I came back to work for a few weeks and then found that I needed to go off again for the same reason. My employment policy says that I am entitled to sick leave for “periods of up to 15 weeks”. Am I entitled to more paid sick leave?

No, if your employment policy or collective agreement provides sick leave for “periods of up to fifteen (15) weeks during unavoidable absence due to illness or injury” that is not compensable under the Workplace Safety and Insurance Act , the University’s practice is that you need to be back at work for 3 months before you can take another sick leave for the same or a related illness. During the first 15 weeks, Health & Well-being would have sent you an application package for Long Term Disability benefits when you were approaching the end of the 15 week period. Health & Well-being encourages employees to apply for LTD benefits even if the employee plans to come back to work before or right at the end of 15-weeks. Doing so allows time for Sun Life Financial to determine eligibility for LTD benefits in the event that an employee needs to go off work again before 3 months, or in the event that the employee does not end up returning to full duties as planned.


I am currently on sick leave and expect to be back within 15 weeks. Should I complete the LTD forms?

We recommend that you complete the forms if there is any possibility that you may not return to your full-time regular duties prior to the end of the 15 weeks of paid sick leave. We recommend you complete the Long Term Disability benefit (LTD) application as early as possible to allow Sun Life Financial time to assess your claim. This will prevent any lapse in eligible income should you remain off work for more than 15 weeks.


Common Questions about long term disability payroll

In this section:


Why has University of Toronto taken over the financial management of long term disability?

The University is now processing Long Term Disability (LTD) benefit payments due to legislated changes in 2012 to Canada Pension Plan (CPP) contributions (unless the recipient is also in receipt of CPP disability payments) and Employment Insurance (EI) premiums.


When will this begin?

This change is effective January 1, 2013.


How will this affect my net benefit?

LTD benefit payments will be adjusted to deduct Employment Insurance premiums, in addition to any income tax already deducted. University of Toronto will begin paying the employer’s portion of EI amounts on the LTD benefit. This is similar to the deductions on earnings before disability leave.
LTD benefit payments may be adjusted to deduct CPP contributions, in addition to the income tax and EI premiums noted above. If CPP contributions are deducted, the University will begin paying the employer’s portion of the CPP contributions on your benefit. Employees in receipt of CPP disability payments will not be subject to CPP contributions.


Will I continue to be paid on a monthly basis? Will the University of Toronto be sending out monthly statements to me?

Future LTD benefit payments will then be aligned with the University’s regular payroll schedule. If you received a bi-weekly payment when you were working, your LTD benefit will change from monthly to bi-weekly beginning in January 2013. If you received monthly payments when you were working, your LTD benefit will continue to be paid to you on a monthly basis. Regular Benefit Pay Statements will be issued to you by mail, showing gross benefit, EI premiums, CPP contributions (if applicable), benefit plan deductions and net deposit.


Who should I contact for more information or if I have questions about the amount of my LTD benefit?

All questions related to your benefit amount should be directed to: Erin Noble, Health and Wellbeing Programs and Services, University of Toronto, 416-946-0537 or by email at e.noble@utoronto.ca


Who should I contact about my LTD application, decision or medical updates?

Sun Life Financial will continue to adjudicate and manage your LTD case during your disability claim. No medical or other confidential information will be transferred to U of T with the change in the payment process.

All questions related to your case should be directed to Sandra Adams at 1-800-361-9606 (Ext. 332 6563) or Veronica Mertsis at 1-877-837-5298.


Where can I find additional information about the legislative changes?

An electronic version of the related legislation and summary (Bill C-13, Part 15, Keeping Canada’s Economy and Jobs Growing Act) can be found at uoft.me/hwbresources.